Astound Broadband understands that sometimes it can be difficult for internet users to use one billing option. It also understands that late payment charges frustrate customers, and the provider might also lose its customers. This is the major reason it offers multiple options, so users can easily choose any method and get done with their billing.
If you are a Wave Internet user and looking for different bill payment options offered by the provider, then you are at the right place. In this blog, we will discuss the 5 incredible billing options the provider offers. But if you still face billing problems, then you can reach out to its customer support team that is available 24/7 to cater to your issues.
Five Easy Ways to Pay for Your Wave Internet Services
You can choose from the five easy bill payment options listed below.
Make Your Payment in Person
Wave Internet knows that despite the growing popularity of online payments, few customers still prefer to pay their bills by visiting the local store. This is the reason it offers in-person payment options. So, Wave customers have the flexibility to visit the local office and make payments using various methods, such as cash, checks, or credit cards (American Express, Master, Visa, and so on). You can reach out to the service support team for the address and business hours of the nearby local office. Once you reach the place, simply hand over your payment to the support representative with all the details, and you are good to go.
Pay Your Bills Online
You can easily pay your bills online from your computer by using your Self-Care Account. But for this, you have to register yourself on the online portal and then pay your bill. Make sure you fill in all the details correctly, including your account details. If you choose this method, you will have the option to either make one-time payments or schedule automatic payments so that every month your bills are paid automatically.
Pay Your Bills Through Mail
If you are not tech-savvy and still prefer the traditional method of paper billing, then you are lucky! Wave Internet offers the option of paying your bills through mail. If you choose this option of billing then the provider will email you a monthly paper bill. Once you receive your bill then, you have to return the enclosed bill stub to the provider along with the payment, either in the form of a money order or cheque.
Please use the following address to pay your monthly internet bill.
Astound Broadband Powered by Wave or
Astound Broadband Powered by Digital West
PO Box 31001-2714
Pasadena, CA 91110-2714
Make Your Payment Via Phone
You can easily pay your monthly internet monthly bill through Wave’s automated phone system. The provider accepts one-time credit card or debit card payments from Visa, Discover, MasterCard, and American Express. Simply dial 1-866-928-3213 to make a payment through the automated phone system and the operator will ask you to follow some instructions so you can proceed with the payment.
Use the Mobile App
Wave Internet has a dedicated mobile app to cater to customers who prefer mobile payment solutions. You can download the application by visiting the App Store or Google Play Store. Through this mobile application, you can pay your bills, update your account information, view all your billing statements, and even review your call history.
Ways to Contact the Customer Service Department of Wave Internet
The provider knows there might be instances when users get stuck with their billing issues, which can frustrate them. This is the major reason it also offers multiple methods of contacting the support department.
Wave Internet Customer Service Phone Number
The easiest way to reach out to the support team is by calling its phone number, 1-866-928-3213. From choosing an internet plan to resolving your billing issues, the support team is available 24/7.
Through Live Chat
If the phone lines are flooded, you can use the live chat option by visiting its official website. A chat bubble will appear, and you can type in your question, and the representative will respond promptly.
Paying your monthly internet bills is indeed a hassle! However, if you are a Wave internet user, consider yourself lucky because the provider offers five different billing methods. You can choose any method as per your convenience, so your bills are directly paid from the account of your choice.
Frequently Asked Questions
- How can I pay my Wave Internet bill online?
You can easily pay your bill through your MyWave Account. Simply register yourself by visiting https://my.astound.com/login and pay for your internet services.
- Can I pay my Wave Internet bills by phone?
Yes, but you have to download the Wave Internet mobile app and create your account so you can pay your bills by phone.
- Is it safe to make online payments through Wave Internet’s online portal
Yes, Astound Broadband’s online payment portal is designed with robust security measures to ensure the safety of your financial details.
- Can I make a payment through the Astound Broadband mobile app?
Yes, you simply have to download the mobile app, and you can conveniently manage your account, including bill payments.
- What is the due date for paying Wave Internet bills?
Wave Internet recommends paying your bills as soon as customers receive their monthly statements.
- Will I be charged late fees if I do not pay my Wave Internet bills on time?
Yes, Wave Internet reserves the right to charge late fees if users fail to pay their bills on time.
- I have issues with my Wave Internet billing. How should I contact the team?
For billing issues, reach out to the support team at Wave Internet by dialing 877-726-2455.
- How do I read my bills?
You can read the article “Understanding Your Bills,” on the official website, as it offers an overview of the information that appears on your residential bill.